lhcqf logo header





Care Coordination
Refers to information-sharing across providers, patients, types and levels of service, sites and time frames to ensure that patients' needs and preferences are met and that care is efficient and of high quality

Care Setting
Any facility or office in which an individual receives health care

Various types of health care providers; may include, but not limited to, physicians, nurses and allied health professionals

Continuity of Care
Process by which the patient and the physician are cooperatively involved in ongoing health care management toward the goal of high quality, cost-effective medical care


Direct Patient Care
Any activities by a health care professional involving direct interaction, treatment, administration of medications or other therapy or involvement with a patient


ED Utilization
Refers to the use of a hospital's emergency department (ED) or emergency room (ER)

The secure use of electronic information and communications technologies in support of health care delivery, such as electronic health records, electronic prescribing, health information exchange and telemedicine

Electronic Health Record (EHR)
Digital record of health-related information for an individual – also known as an electronic medical record (EMR)

Emergency Medical Condition
An illness, injury, symptom or condition requiring immediate medical attention/treatment to avoid severe harm




Health Care Consumer
Refers to anyone who uses, has used or may use any health or health-related service

Health Information
Information regarding medical, clinical or health-related subjects that individuals may use to make appropriate health decisions

Health Information Exchange (HIE)
The electronic sharing of health-related information among organizations via a secure network

Health Insurance Portability & Accountability Act (HIPAA) of 1996
Sets standards and rules to ensure the security and privacy of personal health information

Health IT
Health information technology - the use of computer hardware and software to privately and securely store, retrieve, and share patient health and medical information

Health Outcome
Refers to the result of the health care a person receives





Louisiana Department of Health and Hospitals (DHH)
State agency focused on protecting and promoting health and ensuring access to medical, preventive and rehabilitative services for Louisiana residents





Patient Engagement
A connection between the patient and his/her health care provider; describes a trusted relationship in which patients and their families are empowered and active in health care decisions

Patient Portal
A secure online website designed to give patients 24-hour access to their personal health information from any location with an internet connection; secure username and password required for access

Patient Privacy
Refers to the rights of patients to determine when, how and to what extent their personal health information is shared with others

Patient Safety
The avoidance of injuries to patients from the care that is intended to help them

Personal Health Record (PHR)
An electronic application through which individuals can maintain and manage their health information in a private, secure and confidential environment

Preventive Care
Medical care focused on prevention and early-detection of disease or illness; includes age and gender appropriate lifestyle changes, immunizations, vaccinations, physical exams, screening tests and other measures; services that help patients stay healthy

Primary Care Provider (PCP)
A health care provider who provides, coordinates or helps a patient access a range of health care services; usually a doctor, but may be a physician assistant, clinical nurse specialist or nurse practitioner

Public Health
The science dealing with the protection and improvement of community health by organized community effort




Refers to a physician who focuses on a specific area of medicine to diagnose, manage, prevent or treat certain types of symptoms or conditions