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social mediaMy Medical Records | FAQs

  1. Can my doctor say no when I ask for my medical records?
    If your doctor says no, he or she must give the reason why in writing within 30 days. You also have the right to ask for the decision to be reviewed if you do not agree with the reason given.

  2. What if I see a mistake in my medical records?
    If information is missing or you think something is wrong, you should let your doctor know as soon as possible. You can ask your doctor to change or correct that information. Your doctor will explain how changes are made and anything you need to do. The law gives doctors 60 days to make a change or deny the request.

  3. Who can see my medical records?
    There is a law called 'HIPAA' that limits who can see your medical records. These are some of the people and groups who can use and share your records when needed:
        • Other doctors who are caring for you.
        • Insurance companies, Medicaid and other groups responsible for paying for your care.
        • Parents or guardians, if you are younger than 18.
        • Family, relatives and friends that have your written permission.

  4. I am not sick. Do I still need a copy of my medical records?
    Many doctors suggest that patients keep copies of their own health information. Having this information means that if you do get sick unexpectedly, the doctors caring for you will know important facts about your medical history so they can treat you faster. Also, knowing your medical history can help you make better decisions about your health and health care.

  5. Are paper medical records safer than electronic health records?
    There is always a chance that your health information can be lost, damaged or stolen, no matter what form is used. Here in Louisiana, thousands of patients' paper medical records were lost or destroyed in Hurricane Katrina in 2005. To keep this from happening again, our state works closely with doctors and health care organizations to help them change to electronic health records, which cannot be lost or damaged in fires, floods and storms. Also, electronic health records are password-protected and encrypted so that only the people who are authorized to see them can do so.